Appointments

To schedule an appointment at our facility: 

Please call the Hampton Roads Appointment Center: 866-645-4584

Hours

• Monday–Friday: 6 a.m. to 7 p.m. 
• Saturday, Sunday and Holidays: 7 a.m. to 3:30 p.m.
• Christmas Day: Closed

Or logon to the MHS GENESIS Patient Portal 24/7

To schedule an appointment in the TRICARE Network

• You will first need the contact information of the authorized and appointed servicing Provider.
• You can get this information from the TRICARE East contractor by calling 800-444-5445
• Once the information is obtained, you can call the Provider’s office directly to schedule your appointment.
• Go to the TRICARE East Region webpage to learn more.

After Hours Care

For urgent or emergency care information please go to the Urgent & Emergency Care Webpage

Military Health System Nurse Advice Line

To reach the MHS Nurse Advice Line, visit the website or call 1-800-TRICARE (800-874-2273), Option 1 for answers to your health-related questions, or to help you find a doctor and schedule appointments.​

Referrals

Your guide to specialty care services through resource sharing capabilities provided by Naval Medical Center Portsmouth, Langley Medical Group, and McDonald Army Health Center.
Referrals are either accepted at the Military Treatment Facility or deferred to the TRICARE Private Sector Network (Civilian Care) for specialty medical services.

Accepted at or facility:

Expect referrals to be processed within 1-2 business days. If you have opted for text/call reminders you should receive an automated message indicating that your referral has been accepted at the military hospital or clinic. To check referral status and schedule please call the Hampton Roads Appointment Center (HRAC) at 866-645-4584

Deferred to TRICARE Network:

To review the referral, visit your TRICARE East Self-Service Portal online or by calling TRICARE East 800-444-5445.

• If your referral has been deferred to the private sector, please visit TRICARE East online to verify benefit eligibility and to find a TRICARE authorized Provider. https://www.tricare.mil/
• Seeking care from a private sector provider without prior authorization may incur TRICARE point of service charges, which could result in significant out-of-pocket costs.  Before seeing a private sector provider for non-emergent care, please ensure that you have appropriate authorization. www.tricare.mil/pointofservice
• Referrals may not be required for beneficiaries in need of most preventative care services, routine eye exams, or mental health services. https://tricare.mil/CoveredServices/Mental   
• TRICARE Select, TRICARE Reserve Select, TRICARE Young Adult, and TRICARE For Life do NOT require referrals for most deferred specialty care services, however, pre-authorizations may be required. Check your benefit eligibility for more information.
• For TRICARE For Life beneficiaries: Medicare acts as the primary insurance and TRICARE is secondary. Medicare beneficiaries must follow their plan requirements. You will not receive notifications from TRICARE.

Tidewater Referral Management Contact Information

MHS GENESIS Patient Portal​

The MHS GENESIS Patient Portal is available 24/7. Additionally, the Patient Portal provides you the ability to communicate with your healthcare team.​

Finding TRICARE Resources 

Need to find information about referrals, claims, and enrollment information? Visit the TRICARE East Region Patient Portal.  

Download the app to your phone for easy access on the go: https://tricare.mil/About/Regions/East-Region/Resources/Mobile-App

Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.  

Need assistance navigating TRICARE? Visit the Tidewater Health Benefits page: https://portsmouth.tricare.mil/Patient-Resources/Health-Benefits-Advisors