Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Immunizations Clinic

Immunizations provides all routine adult, infant, childhood, travel, and deployment vaccines (except for cholera) by appointment only. 

Pediatric vaccines: Children assigned to the Pediatric Clinic will receive their routine vaccines in the well-child area directly after their appointment. See children’s vaccine schedule below.

Tuberculin purified protein derivative, or PPD, tuberculosis skin tests: Administered on Mondays and Tuesdays only; read on Thursdays. PPD skin tests are not administered on the day before a long weekend since the test must be read 48-72 hours after administration to be accurate. 

Influenza Vaccines: We provide the seasonal flu vaccine using Department of Defense guidance and while supplies are available. DOD flu vaccine supply often arrives later than commercially available supply; patients may also receive the flu vaccine free of charge at a TRICARE participating network civilian pharmacy. 

Travel Vaccines: You must first be seen by Travel Medicine or the 633rd MDG Public Health Clinic to verify vaccines needed for the area you plan to visit. Call 757-764-6731 for more information. 

If you have received vaccines from an off-base provider, please bring a copy of the vaccination record for transcription. We can’t do same-day records transcription. 

To schedule a vaccination appointment, please call the Hampton Roads appointment line at 866-645-4584.

If you need a vaccine not routinely administered per CDC guidance, you must provide a prescription from your Primary Care Provider.


 
 

Contact Us

Phone

Clinic: 757-764-6985
DSN 764-6985
Hampton Roads Appointment Center:
866-645-4584 

Hours

Monday – Friday
7:30 a.m. to 4:30 p.m.

Location

Building 259
East Wing, First Floor

Don't forget to keep your family's information up to date in DEERS!