Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care. 

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care. 

How can we help you today?  

Patient Advocate  

Patient advocates advise and help you with medical and dental benefit concerns within this facility.   

Beneficiary Counseling and Assistance Coordinator  

BCACs educate and help you with TRICARE-related inquiries. 

Debt Collection Assistance Officer 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. 

Interactive Customer Evaluation 

ICE is a web-based tool that collects your feedback on services at this facility. 



 

Contact Us

Phone/Email

Patient Advocate
757-764-8255
usaf.jble.633-mdg.mbx.langley-patient-advocate@health.mil

Hours

7:30 a.m. to 4:30 p.m.

BCAC/DCAO: Health Benefits Advisor
757-225-5111
usaf.jble.633-mdg.mbx.langley-health-benefits@health.mil

Hours

Monday-Friday
8 a.m. to 4 p.m.
The medical center, except for the emergency room, closes at 1 p.m. the fourth Thursday of each month for training unless otherwise posted.

Locations
Patient Advocate
First Floor, West Wing, Room 1F017

BCAC/DCAO
Second Floor, North Wing Room 2505
Don't forget to keep your family's information up to date in DEERS!