Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Beneficiary Counseling and Assistance Coordinator

BCACs help beneficiaries understand and access TRICARE benefits and services. They educate on how to access healthcare services to meet the needs of the beneficiary and counsel on TRICARE plans and administrative processes.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. For assistance, contact TRICARE East Claims at 1-800-444-5445.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.