Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Beneficiary Counseling and Assistance Coordinator

The beneficiary counseling and assistance coordinators are available to assist patients with health benefit questions related to TRICARE and troubleshoot any issues related to their health plan, claims, or other related concerns.

Contact Us

Phone

757-225-5111
DSN 575-5111

Hours  

Monday - Friday
8:30 a.m. to 4:30 p.m.

Location

First Floor, East Wing

Don't forget to keep your family's information up to date in DEERS!