Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Internal Behavioral Health Consultant (IBHC)

Works as a consultant to primary care managers and a health coach to active duty personnel. We assess goals and work with patients to customize a plan and track desired results. We use the biopsychosocial model to identify biological, psychological and social factors affecting well-being. We identify a key challenge impacting your health, as well as identify thoughts and behaviors used to address that challenge. We work with patients to strengthen thoughts and behaviors and develop healthier ones. We use short follow up appointments to revise or reevaluate the patient’s plan. We refer to specialty treatment, if necessary. The patient’s plan is documented in medical records and shared with the primary care manager. We offer group classes targeting specific skills and issues such as relaxation, health behavior change, sleep, and anger.
Don't forget to keep your family's information up to date in DEERS!