Pharmacy
We fill new prescriptions and refills at no cost for covered medications for:
- Active-duty service members
- Active-duty family members
- Retirees
- Retirees’ family members with Tricare benefits
- TRICARE Prime enrollees with base access
- Air National Guard/ Reserves on Active-duty orders
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- come back later to pick them up.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DOD LANGLEY PHARMACY
- NCPDP/NPI number: 4834722 / 1568561686
If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in at the Satellite Pharmacy which is located at 57 Cedar Ave (between the Shoppette and Commissary).
Activating New Prescriptions
There are multiple ways to activate your prescription.
- Check in at a kiosk conveniently located in either pharmacy lobby or
- Use Q-Anywhere by visiting our Get In Line website or
- Text Q-Anywhere at 1-844-866-2689
Option 1: Fastest and Preferred
Scan the QR code below or go to:
https://qawdha.cxmflow.com/OABSNCR/GetByKey/8df45ebe-f080-4292-9b04-ee20673cc952/Pharmacy/GetInLine?MTF=IrEKxEv9n4w1
Follow the prompts on your mobile device.
Option 2: In Person
Go to the Main Pharmacy (77 Nealy Ave) for initial
on-base provider prescriptions and Satellite Pharmacy (55 Cedar Ave) for
off-base provider prescriptions.
Check in at the kiosk.
- Follow on-screen prompts to check in.
- Enter your cell phone number for status updates.
Requesting Prescription Refills
We have two ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at 757-854-9964 or 757-953-2500, Option 3. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after
10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
The ScriptCenter is located in the 633rd MDG building on 77 Nealy Ave, next to the Emergency Department lobby. It is available from 6 a.m. to 6 p.m. daily.
Note: Refrigerated medications cannot be picked up from ScriptCenter.
Main Pharmacy
Hours: Monday-Friday from 8 a.m. to 5 p.m. Closed on federal holidays. Prescription activation, in person or via Q-Anywhere, stops daily at 4 p.m.
Satellite Pharmacy
Hours: Monday-Friday from 8 a.m. to 5 p.m. Closed on federal holidays. Prescription activation, in person or via Q-Anywhere, stops daily at 4 p.m. Drive-Thru closes at 4:30 p.m.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure blue bin located in the lobby of the Main Pharmacy, or entrance of the Satellite Pharmacy.
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
The Main Pharmacy also has a secure
red bin near Laboratory check in kiosk that is able to take back syringes and needles. This is the only secure on base that is able to take back these items.
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.