Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Behavioral Health Care Facilitator (BHCF)

Works with primary care managers when medications have been prescribed for anxiety, depression, or post-traumatic stress disorder. Contacts patients by telephone to monitor symptoms and check on management of health concerns. Shares progress with the primary care team. Works with internal health behavior consultants and primary care managers to make quick, effective changes to treatment and address symptoms. Consultation is over the telephone and referrals are made by the primary care manager.

Don't forget to keep your family's information up to date in DEERS!