Family Health Clinic

The FHC provides routine, preventive and acute outpatient care for enrolled DOD beneficiaries.

We aim to improve the health of our beneficiary population by providing safe and quality, evidence-based health care. Our FHC providers assess, manage, and coordinate acute and preventive health medical care, promote telehealth services, initiate specialty referrals/emergency transfers, perform minor procedures, and provide initial diagnosis, imaging, labs, and medication administration/refill.

Our Family Health clinical pharmacist has additional services for our population that are by provider referral only. These include medical management and monitoring of labs for specific diagnoses, to achieve and maintain long-term goals for a variety of conditions such as diabetes, cholesterol issues, tobacco cessation, and high blood pressure. Additionally, the clinical pharmacist can administer battlefield acupuncture.

Patients will be referred to a TRICARE network specialist for conditions beyond the scope of the FHC.

Acute Appointments

Acute appointments are for non-life-threatening illnesses that require patients to be seen by an FHC provider within 24 hours. Please call 866-645-4584 to request a same-day appointment, if available. Beneficiaries may utilize TRICARE network urgent care centers if acute appointments are unavailable.

Future Appointments

Future appointments are for current illnesses not causing severe symptoms, and the management of chronic conditions.

Future appointments include:

• Annual exams with your provider
• Follow-ups or annual checkups for chronic conditions like asthma, high blood pressure, high cholesterol, diabetes, chronic pain, etc.
• Well-woman exams and pap smears

Book future appointments by calling 866-645-4584 or send a message to the PCM team on the MHS GENESIS Patient Portal. 

When you see your Primary Care Manager, please:

• Bring a current medication list
• Let your provider know what medication refills are needed
• Bring a blood sugar log if you are diabetic
• Bring a blood pressure log if you have hypertension (high blood pressure)
• Make a prioritized list of any concerns or questions

Please plan to arrive 15 minutes before your appointment time due to consistent prolonged waits at the gates and unpredictable travel time in the Hampton Roads area, especially during inclement weather. While out of our patients’ control, these unpredictable delays can put the patient at risk of losing their appointment slot and needing to be rescheduled. In addition, early arrival allows you the time to fill out any appointment paperwork.

• Please call the appointment line as soon as possible if you are unable to make your scheduled appointment to cancel or reschedule. 

Prescription Refills

Contact the clinic via the MHS GENESIS Patient Portal with medication renewal requests when you have two weeks of medication remaining. Avoid lines at the pharmacy by texting “Get in Line” to 844-866-2689 to activate new prescriptions, or to have chronic medications sent to your home through Express Scripts. 

Telephone Consultations

Telephone consults can be completed without an appointment by sending a message on the MHS GENESIS Patient Portal or contacting the Hampton Roads Appointment Line at 1-866-645-4584. Providers review telephone consults and determine the best action to grant the request. 

Primary Care Behavioral Health

The Langley FHC offers behavioral health consultations from an on-staff clinical psychologist. Services are available to active duty family members, retirees, and dependents who are enrolled in a Tidewater Market primary care clinic. These services are not available to active duty service members. Appointments can be in person or virtual; no referral from the patient’s PCM is required.
Services provided include:

• Assists PCMs by providing short term, brief (15-30 minute), focused (must identify a specific problem), evidence-based interventions.
• Help patients develop healthy behaviors or change current behaviors that interfere with overall health and well-being.
• Treatment for a variety of concerns including but not limited to sleep, pain, anxiety, depression, stress, relationships, anger, grief, trauma, disruptive behaviors, inattention, tobacco, alcohol, weight, etc.
• Teaches skills for managing thoughts, feelings, and behaviors that adversely affect health or cause distress.

 Services not provided include:

• Cannot prescribe medications or provide refills
• No diagnostic assessments
• Will not generate and/or sign paperwork for employment or school (see PCM)
• Will not generate referrals to network providers (see PCM)
• Does not provide long term weekly psychotherapy (may seek in community – no referral required for retirees/family members)

 Thank you for letting us be your medical home!