Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Referral Management Center

Primary care managers often place referrals to specialists to help with you care. Referral management is the process of managing and tracking those referrals. To check the status of a pending network referral call TRICARE at 1-800-444-5445. Hours of operation are 6 a.m. to 6 p.m., Eastern Standard Time. Or, you can go online to TRICARE to check your referral status.

Contact Us

Location: Third Floor, West Wing 

Hours: 7:30 a.m. to 4:30 p.m.

Telephone: 757-225-7630, option 9, then follow prompts, DSN: 225-7630

Don't forget to keep your family's information up to date in DEERS!